Make a complaint
Describe the concern, the relevant organisation or record, what happened and the outcome you seek. REV clause 10 requires acknowledgement within seven days.
Contact the secretariatIFAIFPA
Questions, complaints and appeals
Raise a service concern, ask for a record correction or challenge a decision under the published review procedure.
Appeal a decision
REV clause 11 provides a 30-day window after notification of a decision and a 60-day appeal conclusion period after filing. Include the decision reference, grounds and supporting evidence.
Contact the secretariatRequest a correction
Identify the public record or document and the information you believe is inaccurate. Provide a reliable source where possible.
Contact the secretariatRead the controlling procedure
The published standard and guide govern scope, admissibility, independence and time limits. Contact the secretariat promptly if a deadline may apply. An acknowledgement is not an outcome.